Informed Decisions: We surpass most rug stores in the detailed specifications we provide— from pile height to material composition. Our augmented reality Rug visualizer, the 1st in the industry, allows you to visualize our products in your space, aiding your selection process. The courier may assign a 2-hour delivery window for your item, but please note that we cannot guarantee delivery within this timeframe due to factors outside our control. We recommend using the timeslot as a helpful estimate and treating the delivery as an all-day appointment, where the item may arrive at any time between 8am and 6pm. If your item is not delivered on the designated day, it will be scheduled for delivery on the following business day. We are unable to provide financial compensation for any delays that occur with the courier service. We extend our apologies for any inconvenience that may result from such delays. Plush Shaggy rugs will shed fibers which is completely normal & no detriment to the rug. All rugs with a high pile will be subject to pile flattening over time. This is not considered a manufacturing fault as such none of our manufacturers cover this under any warranty. A plush high pile rug 4 cm and above will flatten & matt the most. Almost all of our shaggy rug’s collections are subject to flattening/matting for example, Montana, Polar, Sierra 9000, Extravagance, Plush, Barnaby - These Shaggy rugs due to the way they are made are prone to what is known in the rug industry as sprouting or pilling. This is where some strands/threads of the pile appear to be longer than the rest of the pile. When this happens all, you need to do is trim any longer strands with a pair of sharp scissors. it is important you do not pull these long threads as this can damage your rug. Sprouting/Pilling is common on high pile rugs and not a manufacturing fault Certain rugs, due to their construction method, can exhibit what professionals in the rug world call "sprouting" or "pilling". This refers to instances where certain threads or strands stand out, being longer than the surrounding pile. If you encounter this, simply trim these protruding strands using sharp scissors. This won't harm the integrity or appearance of the rug. Please refrain from pulling on these longer threads as it could potentially damage the rug. Many of our dense, shaggy rug lines, including Montana, Polar, Sierra 9000, Extravagance, Plush, and Barnaby, can exhibit this characteristic. It's important to note that sprouting/pilling is a typical occurrence in high-pile rugs and isn't indicative of a manufacturing error.

While we strive for accuracy in rug dimensions, there can be variations up to 4%, a standard deviation in the industry. This variability is especially true for our handmade collection, where each rug is distinct. Such minor irregularities are the very essence of handcrafted items, enhancing their charm and uniqueness. Scottish Highlands, Northern Ireland & Offshore Locations(Postcodes BT,CA18-27, HS1-9, IM, IV, KA27-28, KW1-17,PA20-88, and PH17-50, TR21-25, ZE)Any potential faults should be reported immediately upon receipt. Any failure to report defects promptly cannot be attributed to Rug Love. Match, contrast or even clash, a purple rug is a bold way to refresh a room and works as well against neutrals as with traditional styles. And with a painter’s palette of shades to choose from, we have the perfect purple rug to catch your eye. Rug Love proudly introduces the Original "Price Match Promise" in the rug industry! You won’t get it cheaper. Full stop.

In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery. There's no need to reach out to us. Our price matching is automated. Simply enter your details above. Taking a couple of minutes now to measure can save you both time and the potential cost of returning an unsuitable item. Given the notable size difference among the three primary rug sizes, one will likely be more fitting for your needs. When considering particularly small rugs, like the 080 x 150cm, be mindful that they might appear smaller than anticipated. If you find you need to exchange for size reasons, a useful method is to lay newspaper on the floor, adjusting it to your desired dimensions, then measuring that space. This will give you a better visual and help you choose the closest size available. Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.

Here at Dunelm we offer a variety of small and large rugs, ranging in style from shaggy, modern rugs to more traditional floor coverings, all of which are available in an assortment of sizes and shapes. When it comes to adding comfort, texture and colour to your floors, one of the simplest ways to breathe new life into empty hallways, living room floors or carpeted rooms anywhere in the home is to add one of our quality rugs. The three most popular sizes are 120 x 170cm, 160 x 230 cm, and 200 x 290 cm. Given the significant variance between these, one will probably be the most apt fit for your space. While we strive for precision in our measurements, please understand that slight variations can occur. These discrepancies, which can be up to 4%, stem from manufacturing nuances and the process of rolling up the rugs—a norm in the industry. Hand-made rugs, in particular, may have unique dimensions as each piece is crafted individually. We have all the sizes you need for your home, from small to our popular large purple rug collection and can also offer a custom-size service – call us to find out more. Quality and value From gentle lilac and lavender to vibrant violet and deep aubergine, our purple rugs will add a richness and almost regal quality to your paint décor and soft furnishings, bringing your living space to vivid purple life. Go for a simple purple rug to create a solid base or opt for one of our purple rug designs, which add extra texture, shade and pattern to your room.

Guidance, Not Guarantee: Our product images are intended to guide and give a general idea. We do not guarantee an exact match to the real-life product in terms of colour or design. Rug Love is not responsible for slight variations unless they are due to manufacturing defects. Let our dedicated team know the product and the price you'd like us to match, and we'll handle the rest. We caution pet owners considering a jute rug, as pet claws can result in unwanted snags and pulls. A rug made of polypropylene might be a more durable choice for such households. Wool rugs, genuine sheepskins, and some deep-pile shaggy rugs have a natural tendency to shed – this means fibers may come loose. It's not a flaw in the manufacturing process but a natural characteristic of these materials.We promise to match the price of any product against that of any other online or physical rug retailer, including matching discount codes.

Accuracy of Product Images: The images of our products, provided by manufacturers, are universally used by rug stores across the UK. There's a level of subjectivity in colour interpretation, and device screens can portray colours differently due to varying settings and lighting conditions. Shedding is Expected: Every wool rug will shed. The amount of shedding will reduce with time and wear, but it's essential to note that some rugs may continue to shed throughout their lifespan. On average, it takes between 20-25 vacuum sessions to significantly reduce shedding. In-Person vs. Online: While we've made every effort to represent our products authentically, there's a different experience to seeing a product firsthand. If you have very specific requirements, visiting a rug store in person might be the best approach.

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